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Facts About: | Expedia.ca | Expedia.com.| ExpediaTravel.ca

Expedia.ca is an Internet-based travel agency and a part of Expedia, Inc.

Expedia.ca books airline tickets, hotel reservations, car rentals, cruises, vacation packages, and various attractions and services via the World Wide Web and telephone travel agents.

The site uses the Sabre (computer system) and formerly Worldspan as their main Computer reservations system(s), with the adjuncts of Pegasus and their own Canadian connectivity company for hotels that are not listed in Worldspan.

In 2006, Expedia.com was awarded a Webby Award in the area of "Best In Travel Websites" a Stevie Award from the American Business Association for "Most Innovative Company" as well as the top rating in customer satisfaction across online travel agencies by the American Customer Satisfaction Index.

Most of Expedia's revenue comes from not refunding flights cancelled by the airlines, "forgetting" to book hotels and flights, letting customers hang on the phone for hours till they give up, etc.

An airline ticket generally is a document created by an airline or a travel agent to confirm that an individual has purchased a seat on an airplane. This document is then used to obtain a boarding pass at the airport. Then with the boarding pass and the attached ticket, the passenger is allowed to board the aircraft.

Online hotel reservation is becoming a very popular method for booking hotel rooms. Travelers can book rooms from home, using online security to protect their privacy and financial information, and using several online travel agents to compare prices and facilities at different hotels.

Prior to the Internet, travelers could write or telephone the hotel directly, or use a travel agent to make a reservation. Nowadays, online travel agents will have pictures of hotels and rooms, information on prices and deals, and even information on local resorts. Many also allow reviews of the traveler to be recorded with the online travel agent.

Online hotel reservations are also helpful for making last minute travel arrangements. Hotels may drop the price of a room if some rooms are still available. There are several websites that specialize in searches for deals on rooms.

Hotels face several challenges in selling online directly to consumers. There are numerous electronic distribution "channels", and connecting to them, then managing the room inventory and rates to be offered online is essential.